Order Status

Back to menu

Let's find your order.

Your order number will be located on the original order confimation email. A tracking number will be emailed following your order's shipment.

If you cannot locate your order number and would like to check the order status, please Contact Us

Frequently Asked Questions

See All FAQs

How can I check the status of my order?

You can check the status of your order at https://ordertracker.radioflyer.com/

Your order will arrive within the date range communicated at checkout. Please note that processing time is built into the arrival date; we allow two business days for the order to be processed before shipment and business days are Monday through Friday, excluding holidays. Your tracking number will be emailed to your once the order has shipped.

How do I know you’ve received my order?
When an order has gone through successfully, Radio Flyer will send an order confirmation and order number to the email address that was provided during the order. If you do not receive an email, please check the spam filter in your email. If you are still unable to locate your confirmation, contact Customer Service at customerservice@radioflyer.com.
How do I make changes to my order?

We want you to be able to enjoy your new Radio Flyer toy as soon as possible, and our shipping team quickly processes your order to make this possible. Because of this, we can only guarantee an order change or cancelation within one hour of the order being placed.

If you are requesting an order change outside of our business hours, please email customerservice@radioflyer.com. Please include your order number and the full details of the change you want to make. Our Customer Service team will determine if we can make the changes on your behalf or if we will instead cancel the order, to allow you to replace it with your preferred changes.

If you are requesting an order change during our business hours, please call Customer Service at (800) 621-7613. Please have the credit card that you used for the initial order on hand at the time of your call.

Customer Service’s business hours, which are Monday through Friday from 8:00am CST to 5:00pm CST.

There are multiple charges on my card. Does that mean I have multiple orders placed?

As long as you received one confirmation email with one order number listed, then only one order went through successfully. These charges on your card are pending authorizations tied to an unsuccessful attempt to make a purchase. For any order that failed, these authorizations will fall off of your account within 3-10 business days, depending on your bank. Unless you have received multiple order numbers, only one order has been received in our system.

If you would like to verify your order, please email Customer Service at customerservice@radioflyer.com. Please include the full name(s) used on the order so that our team can locate any order attempts.

How do I cancel my order?

We want you to be able to enjoy your new Radio Flyer toy as soon as possible, and our shipping team quickly processes your order to make this possible. Because of this, we can only guarantee a cancelation within one hour of the order being placed.

If you are requesting a cancelation outside of our business hours, please email customerservice@radioflyer.com. Please ensure that your order number is included in your email.

If you are requesting a cancelation during our business hours, please call Customer Service at (800) 621-7613. Please have your order number available.

Customer Service’s business hours, which are Monday through Friday from 8:00am CST to 5:00pm CST.

More Resources for your order:

Still need help? Contact us.

Contact Us

For fastest assistance, please complete the information below.


Phone: 1-800-621-7613 or +1-773-797-9125 Mail: 6515 W Grand Ave | Chicago, IL | 60707Located Internationally?

Please expect longer a longer hold time due to the high volume of calls. For fastest assistance, please select an option from the menu above.

Your email address will not be used for any mass mailings, or sold or distributed to any other company. Review our Privacy Policy for more information. Please do not include the following online: Credit card information, any message without a parent’s permission, if you’re under age 18.