FAQ

Customer Service

All FAQ's

Tesla Model S for Kids

What features are included with the "Tesla Model S for Kids by Radio Flyer"?

The “Tesla Model S for Kids” includes working headlights, a working horn, a storage compartment under the front hood (the “frunk”), and a sound system for plugging in your music player

How can I customize my “Tesla Model S for Kids by Radio Flyer”?

Select your car’s color with an authentic Tesla Model S premium paint finish, choose your rim color, upgrade to a longer range battery, add a car cover accessory, purchase spare batteries and add your own personalized license plate & parking sign.

What is the age range for the Tesla Model S for Kids?

3-8 years old

What is the weight capacity for riding the Tesla Model S for Kids?

81 lbs.

What kind of assembly is required for the car?

The seat, steering wheel, and wheel rims are customer assembled. A Phillips head screwdriver is the only tool needed for assembly.

What is the benefit of a FlightSpeed™ Lithium Ion Battery?

FlightSpeed™ Lithium Ion Batteries provide the highest performance with:

  • The fastest charge time, taking as little as 3 hours to charge, while traditional lead-acid batteries require charging overnight (12-14 hours).
  • 3 times the play per day versus competitors! Due to the long run time and short charging time.
  • Far longer life than traditional lead acid batteries, saving you money on replacement batteries.

How will the battery be charged?

Charging is easy with 2 quick options: 1) Plug into the charging port, just like a real Tesla or 2) simply slide out your battery to charge separately.

What’s the maximum speed and can the car be reversed?

Control max speed with 2 settings: up to 3 MPH or 6 MPH. There is a reverse setting on the car.

How long does the battery last?

There are two batteries available: The standard battery (RF60) will provide approximately 6 miles of riding per charge The premium battery (RF90) will provide approximately 9 miles of riding per charge

What is the total run time?

The standard battery (RF60) lasts between 1-2 hours of continuous running depending on speed selected The premium battery (RF90) lasts between 1.5-3 hours of continuous running depending on speed selected Note: The run times listed above are averages as they can vary by child’s weight, riding terrain and speed.

How big is the car and how much does it weigh?

  • Exterior (Overall) height/length/width: 21”/52”/28.5”
  • Seat to pedal (range, from front and back of seat): 17-22”
  • Frunk (Front Trunk): 15”x10”x8”
  • Weight: 40.5lbs
  • Package dimensions: 54.5”x18.5”x28”
  • Package weight: 55lbs
  • Wheel Dimensions: 9”x 4”W
  • Distance from back of seat to the steering wheel: 17”

What is the input voltage and frequency?

At this time, the Radio Flyer Tesla Model S for Kids’ charger is designed for US & canada use only. The input voltage is 110V and the frequency is 60Hz.

Product Care

Can I clean my Product?

Cleaning depends on the type of product you own. The following are some cleaning suggestions. Please note, Radio Flyer does not recommend one cleaning product over another.

Steel & Wood Products:Clean with hot water and a mild detergent using a soft cloth, rinse with clean water and dry thoroughly. To protect the steel portion, we recommend that you apply a liquid car wax and buff it out once it is dried.

Plastic Products:Clean with hot water and a mild detergent using a soft bristled brush, rinse with clean water, and dry any metal parts thoroughly.

Wood Products: Clean with hot water and a mild detergent using a soft cloth, wipe down with clean water and dry thoroughly.

Will the weather affect my product/How should I store my product/Can I leave my product outside?

We do not recommend storing your products outside as the weather can affect the durability of any product. We recommend the following:

Steel & Wood Products: Store in a protected area away from humidity, rain and snow. If the product gets wet, make sure to dry thoroughly. For winter storage, coat the metal parts with a liquid car wax to prevent moisture from damaging the parts.

Plastic Products:Store away from long-term and / or direct sunlight as this may cause some color fading. The product should also be stored in an area that is cooler, as long term heat exposure can warp, deform, and degrade the molded plastic

How do I wash my seat pads?

To clean the seat pads, without damaging them, we recommend wiping them down with a towel.

What if my product gets wet?

We recommend drying off your product immediately to avoid rust on metal components and hardware.

Replacement Parts

How do I purchase replacement parts?

Some of our most popular replacement parts for our most recent product line are available on our website here. Please choose the category from the drop down list and to see what products are available. You can also call Customer Service directly at (800)621-7613 for a complete list of replacement parts. Orders can be placed on our website or over the phone.

Do you ship replacement parts internationally?

Radio Flyer ships our replacement parts internationally. Please call Customer Service at (800)621-7613 to receive a shipping quote and to place your order.

I don’t see my product listed on your website; will the parts shown here work for my product?

Many of Radio Flyer’s replacement parts are specific to their model number. If you have a question as to whether or not a replacement part will fit your product specifically, please call Customer Service at (800)621-7613 or email at customerservice@radioflyer.com

What is your warranty policy?

Our toys come with 1 year warranty coverage for manufacturing defects. You can register your toy here for a free second year coverage (excluding Battery Operated Ride-On products, including the Tesla Model S for Kids). Please click here for full details on our warranty policy

Product Inquiries

My Radio Flyer product is missing parts, what should I do?

We apologize that you received your Radio Flyer product with a missing part(s). To place a replacement order under warranty, please fill out our Warranty Replacement Form, or contact customer service at (800)621-7613 or customerservice@radioflyer.com. Please have your MD Number on hand when contacting Customer Service. Please click here to view where your MD Code/Model Number is located.

How do I remove a hubcap?

Please click here for methods on how to remove your hubcap.

Can I buy the Build a Product accessories?

The Build a Product accessories are exclusive for that product option. Due to the licensing and packaging of the accessories, we are unable to sell them individually. As more accessories are introduced to our product line, they can be found here for purchase.

Can I order a separate name plate for my product?

No, name plates are available only through the Build-A product line.

Where is my MD code/Model Number?

Please click here to view where your MD Code/Model Number is located.

How can I get measurements on a product?

We’d be happy to provide you with measurements on our products! Please contact us at (800)621-7613 or customerservice@radioflyer.com with the product you would like measurements on.

What is your warranty policy?

Our toys come with 1 year warranty coverage for manufacturing defects. You can register your toy here for a free second year coverage (excluding Battery Operated Ride-On products, including the Tesla Model S for Kids). Please click here for full details on our warranty policy.

Do your products contain BPA?

We do not use BPA in any of our products.

Do your products contain Latex?

We do not use Latex in any of our products.

Do your products meet safety standards?

All of our products meet the industry standards and regulatory standards. Our products are also tested against our own internal Radio Flyer standard that goes above and beyond those set forth by the industry to ensure that we create safe products.

Can I change the wheels on my product for the air/classic wheels?

The wheels on our products are not interchangeable as each of our products have unique measurements based off of their original design.

Why does my product look different than the picture?

Radio Flyer constantly reviews its product and components for quality. Sometimes this requires us to make minor changes to a product in mid-production, and time restrictions do not allow for the appropriate changes on the carton artwork.

Are the hubcaps reusable?

Radio Flyer hubcaps are designed to remain secure once they are applied. Therefore, removing the hubcap would destroy its function. If you need replacements, please visit our Replacement Parts section, or call us at (800)621-7613.

How can I get instruction sheets for my product?

Instruction sheets can be found here . If you cannot locate instruction sheets for your particular product, please email Customer Service customerservice@radioflyer.com with your model number and/or a picture of your product.

Odor from the wheels

We recommend that you wash the wheels in hot soapy water and that you temporarily leave the toy outdoors. The rubber smell will dissipate with usage and time. It is important to note that the odor from the rubber wheels is not harmful and that Radio Flyer uses natural rubber to manufacture its tires.

Are your products recyclable?

Once disassembled, Radio Flyer products are recyclable. Please consult your local recycling center for specific instructions.

How can I get a free second year warranty?

To register your product for a free second year warranty (excluding Battery Operated Ride-On products, including the Tesla Model S for Kids), please visit our Product Registration section on our website. You will need your Model number and Manufacture Date (MD) number to register. If you have any complications, please contact customer service at (800)621-7613 or customerservice@radioflyer.com and we can register it for you over the phone.

I have an idea for a new product. How can I submit it?

We accept submissions from professional inventors only. Please use our inventor submission form if you would like to submit an idea.

What is the difference between the classic tires and the air tires on the Build A Wagon & Build A Trike ?

Classic tires roll smoothly on even surfaces and are manufactured from a high density foam material. All-terrain air tires offer the ultimate smooth ride on sidewalks, can travel rough terrain and are manufactured from rubber. They are both designed for a quiet ride and long lasting durability.

Order Status

How can I check the status of my order?

If you have an account, you can track your order by logging in and going to your “Orders” page. If you do not have an account, you can call our Customer Service at (800)621-7613 or email us at customerservice@radioflyer.com. Please provide the order number or name that the order was placed under and we will be able to give you the status of your order. You will receive an email confirmation, with your tracking number, once your order has been shipped.

How do I cancel my order?

If you would like to cancel your order, please contact Radio Flyer’s Customer Service Department at (800)621-7613 within 1 hour of placing your order. Cancelations can only be made during Customer Service’s business hours, which are Monday through Friday from 8:00am CST to 5:00pm CST.

How do I make changes to my order?

Radio Flyer allows edits on an existing order within 1 hour of placing your order. Please call Customer Service directly at (800)621-7613. Please have the credit card that you used for the initial order on hand.

Why do I have multiple charges for an order that went through once?

The multiple charges that you are seeing are pending authorizations. These authorizations are attempts and not official captures, and will drop from your statement within 3-10 business days, depending on your bank. These charges may have appeared due to multiple order attempts or a difference between the billing and shipping address. However, unless you have received multiple order numbers, only one order has been received in our system. If you would like to verify your order, please call Customer Service at (800)621-7613.

How do I know you’ve received my order?

When an order has gone through successfully, Radio Flyer will send an order confirmation and order number to the email address that was provided during the order. If you do not receive an email, please contact Customer Service at (800)621-7613.